Boston Fleet Services
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    Emergency response

    24/7 Emergency Roadside Assistance for Fleets

    When a unit goes down mid-route, dispatch answers at any hour and a technician is sent to the vehicle. In our primary service area the average ETA is under 60 minutes.

    Call (781) 650-6551
    • 2,500+ vehicles serviced
    • Avg on-site arrival: 90 min
    • Statewide MA + New England
    • Licensed · Insured · Certified

    What's included

    Emergency Roadside Assistance: what the visit covers

    24/7 dispatch

    One number reaches a live dispatcher at any hour, including weekends and holidays. Contracted fleets are prioritised in the queue.

    Jump starts and battery service

    Dead units are started on-scene and the charging system is tested before the driver leaves. A battery that failed once usually fails again on the next cold morning.

    Tire change and inflation

    Flats are changed or repaired on the shoulder or in the lot where the unit stopped. Wheels are torqued to spec and the driver is told the re-torque interval.

    Lockout assistance

    Locked-out drivers are back in the cab without damaging the door or glass. Runs with the keys in the ignition are handled as a priority.

    Fuel delivery

    Diesel or gasoline is brought to the vehicle so the route can continue. Misfuelling calls are handled as a repair, not a top-up.

    Minor on-scene repair

    Belts, hoses, lighting, air leaks, and simple electrical faults are fixed where the unit sits. Anything larger is triaged and scheduled.

    How it works

    How the service runs on-site

    1. 1

      Call dispatch

      Unit number, location, and symptom are taken and a technician is assigned immediately.

    2. 2

      Technician dispatched

      A truck is sent with the likely parts for the symptom described.

    3. 3

      Repair on-scene

      Where the fault can be fixed at the roadside, the driver continues the route.

    4. 4

      Follow-up work booked

      Root causes found on-scene are logged per VIN and scheduled into the next planned visit.

    Coverage

    Vehicle classes we cover

    Heavy-duty and diesel units are serviced on-site at your location; a unit goes to our Wilmington shop only when the repair itself requires a lift or shop equipment.

    • Cargo and sprinter vans
    • Step vans and box trucks
    • Pickups and service trucks
    • Medium-duty Class 4–6
    • Heavy-duty and diesel Class 7–8
    • Trailers and towed equipment

    FAQ

    Emergency Roadside Assistance: common questions

    • In our primary service area the average roadside ETA is under 60 minutes. Dispatch confirms the window when the call comes in.

    Service areas

    Emergency Roadside Assistance by city

    Massachusetts, New Hampshire, Maine, Rhode Island and Connecticut. Pick your city for local detail.

    Related services

    Other work we handle on-site

    Mobile Tire Service

    On-site mounting, repair, rotation, and replacement.

    Mobile Fleet Maintenance

    Full on-site maintenance at your yard, depot, or jobsite.

    Brake Repair & Service

    Pads, rotors, calipers, lines, and hydraulic flush.

    Preventative Maintenance (PM)

    Structured PM programs built around your duty cycle.

    Ready to cut your fleet downtime?

    Tell us about your fleet and we'll send pricing within one business day.

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