Warranty work
Rivian EDV warranty work through our authorized service partner role.
Rivian EDV Service for Amazon DSP Fleets in Massachusetts
Boston Fleet Services maintains and repairs Rivian Electric Delivery Vans for Amazon Delivery Service Partners in Massachusetts. As a Rivian Authorized Service Partner, we handle warranty work, mechanical repair and maintenance, and tires. Mobile service happens at your DSP station; jobs needing a building or lift go to our Wilmington shop by appointment.
EDV service
What we do on Rivian EDVs
Mechanical repair and maintenance
Mechanical repair and routine maintenance for the delivery vans in your fleet.
Battery pack replacement and battery repair
Rivian EDV battery pack replacement and high-voltage battery repair.
Tires
Tire service for Rivian EDVs at your DSP station.
Mobile service at your station
Technicians come to your station for work that can be completed on-site.
Shop work in Wilmington
When a job needs a building or lift, fleet vehicles can be brought to our Wilmington shop by appointment.
Service boundaries
What we don't do
We don't do collision or body work. We can refer those jobs out or coordinate with your fleet's body shop.
DSP operations
How service works at your station
We coordinate mobile service at your DSP station around routes and charging windows. Work is documented per van, giving your fleet records of maintenance and repairs. When a job needs a building or lift, we arrange shop work in Wilmington by appointment.
Authorization
Our Rivian authorization, explained
Boston Fleet Services is the only Rivian Authorized Service Partner in Massachusetts.
This is a service partner authorization, not a claim that we have the only technicians who can service Rivian vehicles in Massachusetts. It covers our authorized service partner role, including Rivian EDV warranty work.
Massachusetts
Where we serve
Service takes place at your station. Our three locations support scheduling, dispatch and appointment-based shop work.
- Woburn office
Our office on 175 New Boston Street, Suite X in Woburn — scheduling, fleet accounts, dispatch and service records. Vehicle work is not performed at this address.
- East Boston service base
Our staffed East Boston satellite service base dispatches technicians to customer yards. This is not a walk-in or vehicle drop-off location; call to schedule on-site service.
- Wilmington Shop
Our Wilmington satellite shop handles more complicated vehicle work that needs a building, including lift work, alignment and heavier diagnostics. Fleet vehicles can be brought here by appointment.
Delivery fleet service areas
FAQ
Rivian EDV service questions
No. We don't do collision or body work on Rivian EDVs.
Yes. Boston Fleet Services performs Rivian EDV warranty work as a Rivian Authorized Service Partner.
This service covers Rivian Electric Delivery Vans operated by Amazon Delivery Service Partners.
Yes. Mobile service is performed at your DSP station for work that can be completed on-site.
We coordinate service at your station around routes and charging windows. Call to discuss your station schedule and the work needed.
Work that needs a building or lift is scheduled at our Wilmington shop, 779 Woburn Street, Wilmington, MA 01887, by appointment.
Yes. Service work is documented per van so your fleet has a record of maintenance and repairs.
We don't perform collision or body work. We can refer those jobs out or coordinate with your fleet's body shop.
No Amazon affiliation or endorsement is claimed. Amazon Delivery Service Partners describes the operators whose Rivian EDVs we service.
Call (781) 650-6551 to discuss your vans, station location and service needs.
Schedule Rivian EDV service
Call to discuss your vans, station location and service needs.